FAQs

We are happy to accept returns with a full refund as long as they are received by us within 30 days. We are also happy to exchange within 90 days.  Returns postage to be met by the buyer and all garments must be in an unworn, re-sellable condition with all tags attached. If we receive the clothing and it is not in a resellable condition we reserve the right to return it to you and refuse the exchange or refund.

To request a refund or exchange please contact hello@pokita.co.uk and we will be able to advise on where to return our goods.

For now we charge delivery – we are only small so please bear with us! We usually send all parcels via Hermes or Royal Mail 2nd class and charge a flat fee of £3 per order. If you require your order more quickly then we will do everything we reasonably can to get your order to you quicker but this might incur additional charges.

If you are local to Buckinghamshire, we offer a collection facility at Gerrards Cross tennis club. Please contact us before making your order to confirm this is how you would like to receive your order,  and we can remove the delivery charge.

Unfortunately not for now but please let us know you’re interested as we will reconsider this as we grow and depending on demand.

We accept all major credit cards or bank transfer.